Shipping Policy

1. Shipping Destinations

We currently ship to addresses within Australia only.

We do not ship to PO Boxes or parcel lockers unless specifically arranged.

2. Shipping Costs

Shipping costs are calculated at checkout based on:

· Your location
· The size and weight of your order
· The shipping method selected

Customers are responsible for all shipping fees unless otherwise stated.

3. Processing & Dispatch Time

· Production time: [X] business days after design proof approval
· Dispatch time: Orders are dispatched within [X] business days after production is completed

You will receive a tracking number via email once your order has been dispatched.

4. Estimated Delivery Times

Destination Estimated Delivery Time
NSW / VIC / QLD 2–5 business days
SA / WA / TAS / NT 5–10 business days

Please note: These are estimates only. We are not responsible for delays caused by Australia Post or other shipping carriers.

5. Lost or Damaged in Transit

If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date.

· For damaged items: Provide photos of the packaging and product, and we will arrange a remedy (refer to our Refund Policy)
· For lost items: We will lodge an investigation with the shipping carrier. If the carrier confirms the item is lost, we will offer a replacement or full refund

We are not responsible for items marked as "Delivered" by the carrier but claimed as not received — please ensure your delivery address is secure.

6. Incorrect Address

You are responsible for providing a correct and complete shipping address at checkout.

If you provide an incorrect address and the order is returned to us:

· You will be responsible for re-shipping costs
· If the order is lost due to an incorrect address, we are not liable for replacement or refund

Please double-check your address before submitting your order.