Privacy Policy

1. Overview

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website or place an order with us.

2. What Information We Collect

We may collect the following types of personal information:

· Identity data: Name
· Contact data: Email address, phone number, shipping address, billing address
· Order data: Products purchased, order history, customisation details (including pet photos and names)
· Payment data: Credit card details or bank account information — processed securely by our payment provider. We do not store this information.
· Technical data: IP address, browser type, device information, cookies
· Communication data: Any correspondence with us via email, Instagram, WhatsApp, or other platforms

3. How We Collect Your Information

We collect your personal information:

· Directly from you: When you place an order, create an account, subscribe to our newsletter, contact us, or provide feedback
· Automatically: Through cookies and similar technologies when you browse our website
· From third parties: Payment processors and shipping carriers for order fulfilment purposes

4. How We Use Your Information

We use your personal information solely for the following purposes:

· Processing and fulfilling your orders
· Communicating with you about your order (confirmation, updates, shipping)
· Sending you marketing communications only if you have opted in (you may unsubscribe at any time)
· Improving our website, products, and customer service
· Complying with legal and tax obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Who We Share Your Information With

We may share your personal information with the following third parties, only as necessary to fulfil your order:

Third Party Purpose
Stripe / PayPal Payment processing
Australia Post / [other courier] Shipping and delivery
Wix Website hosting and platform services
Email service provider Order confirmations and marketing (if opted in)